Last Updated 12/08/2021


I. Refund Policies

  1. Website Design
  2. Hosting
  3. Domain Names
  4. Setup Fees
  5. Additional Charges
  6. Other Services

II. How To Claim Your Refund

To ensure that your refund request is received and processed effectively, please make sure that you follow the next few steps.

  1. Contact Us: Specify your reasons and file a refund request through any of the following three modes of communication:
  2. Be Patient: We will respond to your request and concerns within 24-48 hours. All requests must meet our refund policy. If your refund request meets the criteria, we will issue full or partial refund in accordance with our policies. All refunds are issued in the original method of payment. Refunds may take up to 14 days to process.
  3. Take Down: You agree that you have no right to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same. You MUST take down in it's entirety any and all material that may have been supplied by us, and you will not keep copies in any form of the original.
  4. Return of Intelectual Property: Before refunds are issued, the rights/access to any work performed by us must be transferred to Indy Web Design in its original form, and you will not legally be allowed to display any version of the design sent by the Indy Web Design. Should you violate this agreement or return products with modifications or not in its original form, we will be entitled to compensation by any means necessary, and no additional refunds will be granted.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here.

III. Revision Policy

Revisions are limited to the package you purchase. Some packages such as Citations don't include revisions. Customers can request free revisions up to the number the package allows. Additional revisions are available at additional cost without exceptions. Revision turnaround time is around 48 hours excluding weekends and holidays.

IV. Record Maintenance

We are not required to keep copies of your final design after we make the final delivery, so please make sure you keep your copies in a secured and accessible place, as we are not responsible for loss or damage.

V. Unpaid Balances

By requesting a service from Indy Web Design, you agree to compensate with any performed work, and further more, you allow Indy Web Design to charge your credit card on file for the full due balance if no compensation has been received after 30 days. We may also use other means to collect past dues, including suspension or termination of any existing accounts or services with us, and submitting your past due balance to a collection agency.


1. Web Design

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No full refunds may be issued for request made after 24 hours. If refund is approved after work has started, we will charge $50 per hour on work already performed and we will refund difference.
  • No full or partial refund will be issued for faulty items or services when working with third parties.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.


2. Hosting

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No down payment refund request will be issued after 24 hours, and only partial refunds may be issued for request made within 24 hours.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

Domain and Hosting can be provided at an additional of cost. We offer different packages.

Free SSL certificates are provided at no cost with hosting.

All the email accounts assigned with the website packaged can be configured on third party email software such as outlook.

If you wish to opt out of hosting the website with us, you will not be provided email accounts.


3. Domain Names

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No down payment refund request will be issued after 24 hours, and only partial refunds may be issued for request made within 24 hours.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

Domain Transfer

Domain names are transferable upon request at a one-time cost.

Suspended, cancelled or closed accounts no longer qualify for domain transfer, however you may purchase the domain from us at the price set by our registrar.

Past due balances must be paid in full before we consider any domain transfer.

If you qualify for domain transfer, you must understand the process and initiate transfer early to avoid issues. We can perform the entire transfer at an additional hourly cost.


3. Citation Building

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No down payment refund request will be issued after 24 hours, and only partial refunds may be issued for request made within 24 hours.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

Domain Transfer

Domain names are transferable upon request at a one-time cost.

Suspended, cancelled or closed accounts no longer qualify for domain transfer, however you may purchase the domain from us at the price set by our registrar.

Past due balances must be paid in full before we consider any domain transfer.

If you qualify for domain transfer, you must understand the process and initiate transfer early to avoid issues. We can perform the entire transfer at an additional hourly cost.


4. Setup Fees

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No down payment refund request will be issued after 24 hours, and only partial refunds may be issued for request made within 24 hours.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

Domain Transfer

Domain names are transferable upon request at a one-time cost.

Suspended, cancelled or closed accounts no longer qualify for domain transfer, however you may purchase the domain from us at the price set by our registrar.

Past due balances must be paid in full before we consider any domain transfer.

If you qualify for domain transfer, you must understand the process and initiate transfer early to avoid issues. We can perform the entire transfer at an additional hourly cost.


5. Additional

Refund Policy

All refund request should be made to the support department, and Indy Web Design reserves the right to approve/reject any and all refund requests based on an individual case to case premise. Please check to see if you qualify:

  • No refunds are issued for completed projects.
  • No refund will be entertained after the final files have been delivered.
  • No refunds are issued for cancelled subscriptions.
  • No refunds are issued for breached Contracts, Agreements or breach of Terms & Conditions.
  • No down payment refund request will be issued after 24 hours, and only partial refunds may be issued for request made within 24 hours.
  • No refund will be issued after inaction by the customer after 14 working days. If you wish to restart the order, you won't be charged initial costs. This offer is void after 30 days of inaction.
  • No refund will be issued for customer unresponsiveness after 14 working days.
  • No refund will be issued once the initial design mock up has been revised or the inner pages have been created with client's approval.

Domain Transfer

Domain names are transferable upon request at a one-time cost.

Suspended, cancelled or closed accounts no longer qualify for domain transfer, however you may purchase the domain from us at the price set by our registrar.

Past due balances must be paid in full before we consider any domain transfer.

If you qualify for domain transfer, you must understand the process and initiate transfer early to avoid issues. We can perform the entire transfer at an additional hourly cost.