Engage with your local customers

Engage with your local customers


Online business reputation represents your brand, and reviews management is how a company maintains and grows a good name.

Reviews aren't just positive for consumers, they also provide a valuable source of feedback for your business, but you must listen and respond to customer concerns or appreciation on the spot. This can help you understand where to improve, or what customers are loving that you could highlight even more in your marketing.


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Key Service Benefits


Feedback

Your business is exposed to negative reviews, however we know from experience that most reviews are positive. Engaging with both satisfied and unsatisfied clients will give you the opportunity to fix or work on ongoing issues you may not be aware of!

Build Trust

People look to others' opinion when choosing a company to work with. In fact, according to Nielsen, 83% of people trust referrals from friends and over 70% trust them more than advertising. In addition, online reviews are the core of online reputation management.

Increase Transparency

If customers see that your company has responded to both good and bad reviews, it shows that your company has an active presence online and is listening and interacting with customers. It helps you look professional and caring, and willing to fix issues.

Higher Revenue

A one-star rating improvement for a business' rating increased revenue from 5-9% according to one study. Companies with better rating averages and more reviews usually attract more business online. The way people perceive a brand often has a direct impact on its sales and revenue.

Customer Satisfaction

Managing your reviews will make unhappy customers feel that their feedback is considered valid by the business, and if needed, change is on the way. For positive reviews, online reputation management usually amplifies the benefits as it shows that your company cares.

Improved ROI

When a business or product has a good reputation, it is often discussed favorably on social media. Positive reviews are a factor in both search engine optimization and Google's 3-Pack Listing, which boosts rankings on Google's searches and Google's Map searches.

Subscription Options


Essentials
Starting at $19/Month*
$50 Setup Fee 1 Location Unlimited Review Replies Google My Business Posts Google My Business Statistics Google My Business Q&A Single User
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Plus
Starting at $29/Month*
$250 Setup Fee 2-5 Locations Unlimited Review Replies Google My Business Posts Google My Business Statistics Google My Business Q&A Multiple Users
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Pro
Starting at $49/Month*
$450 Setup Fee 6-10 Locations Unlimited Review Replies Google My Business Posts Google My Business Statistics Google My Business Q&A Multiple Users
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*Charged in a single payment the first year and month-to-month the following.